COMPUTER MANAGEMENT SYSTEMS -- Pain-free Installations

Still, ease-of-use issues should not be taken lightly, states Randy Sparrow, general manager of Franklin Estimating Systems. "The overwhelming reason that systems fail is due to employee frustration. A good 60 percent of failures are caused by employees rebelling against a cumbersome system."

Training Is Key
One strategy that Paul Evenson, printCafe Hagen OA operations implementation services manager, suggests is providing an overview of the new system to employees before the implementation even begins. "It gives users an opportunity to see what the system is going to be like when it's up and running. They can walk through the system, ask questions and get comfortable with it. It also helps create a common understanding as to what their company is trying to get out of the software."