COMPUTER MANAGEMENT SYSTEMS -- Pain-free Installations

Training also needs to be executed in a timely fashion, according to printCafe's Evenson. "We've had situations where training has occurred two months before they are using the software and, in that time, they've lost that knowledge," he says.

Build a Relationship
Just as important as training is the vendor/customer communication that needs to occur during the installation process, and continue throughout the length of the relationship. Knowlton recommends weekly staff meetings throughout the implementation, as well as monthly conference calls with the vendor. These meetings need to continue once the install and initial training programs are complete.