COMPUTER MANAGEMENT SYSTEMS -- Pain-free Installations

"If the users and department managers do not feel like they were part of that decision, it is very easy for them to consider the system 'your system' instead of 'our system,' " explains John Knowlton, executive director of marketing at PRIMAC Systems. "Someone has to make the ultimate decision, but involving the folks on the front line in defining what would help them do their jobs better, faster and easier goes a long way toward getting a system that serves the real needs of all departments."