COMPUTER MANAGEMENT SYSTEMS -- Pain-free Installations

Assign a Project Leader
While the input of many voices is important, a common mistake printers make is not assigning a project leader to the implementation team, adds Carol Andersen, CEO of Prism USA. "Without this person, implementations will often drift, training is forgotten and what should take three months to get up and running can often take six to nine months. The customer must be willing to assign a project manager who will 'own' the implementation," she says. "Often, the senior managers will leave all aspects of implementation decision-making up to team members. Without recognizable leadership, projects will not implement well."