COMPUTER MANAGEMENT SYSTEMS -- Pain-free Installations

And the words and actions used by upper management go a long way to setting the overall tone of the implementation. "There has to be a management commitment that 'yes, we are going to make this happen; everybody is going to get on-board with this project.' If you don't have that kind of a commitment plan, an install can drag on forever," remarks Denise Lunden, executive vice president of Software Marketing Associates.