COMPUTER MANAGEMENT SYSTEMS -- Pain-free Installations

But most important is the understanding by upper management that they need to be willing to make the installation their main focus, says Grieco, of Printers Software.

"People think that they can leave it to the supplier to install the system, and they can go about their regular business."

Once you've assembled your team, the next challenge is to take a good, hard look at what you want out of the new system. "Users have to be able to articulate to the supplier what specifically they need the system to do," adds Grieco.