COMPUTER MANAGEMENT SYSTEMS -- The MISsing Link

The primary function of the plant is handling the production, inventory management and fulfillment of product literature for the group of companies. This service currently adds up to more than $30 million in work per year.

Given the volume of literature fulfillment it handles, the organization first set out to implement a "finished goods" system with Web-based order entry capabilities, reports Terry Alverson, new business development and special projects manager at Masco Support Services. It found a good place to start in the e-Finished Goods Order Entry module from CRC Information Systems, Alverson says.