COMPUTER MANAGEMENT SYSTEMS -- The MISsing Link

The printer has been working with CRC and a local Website developer, called Elavio, to customize its implementation of Web-enabled capabilities, he reports. The software manufacturer's willingness to do customization was reportedly a big factor in Masco's buying decision.

Although not part of the initial plan, Alverson says the system's other e-capabilities were a bonus that Masco is implementing in stages. The next phase is providing an online form that clients can fill out to receive a job estimate, he explains. Data entered into the form is automatically downloaded into the estimating system for processing and then a quote is returned via the Web.