Content-Rich Annual Conference Explores ‘21st Century Economics’

Following lunch, NAPL president Joe Truncale introduced a panel of three printing company executives: Bill Woods of the EPI Companies, Joan Davidson of Sheridan Press, and Keith Kemp of Xerographic Digital Printing. The ensuing conversation over the next two hours was multifaceted and engaging. After introductory remarks, the three leaders outlined the ways their organizations work to stay as close as possible to customers. “When they speak, we jump,” said Kemp, offering up colorful personal anecdotes to describe his small digital print company’s service model. A broad range of measures, including customer councils, personal visits, surveys, and objective interviews were some of the methods described by the panelists.