COPY CONCEPTS -- Going Near-line

Creating an in-house bindery and new profit center seemed like a good strategic plan. However, the shop's first investments in bookletmaking and perfect binding didn't live up to its high standards of productivity, reliability and service.

"With the Xerox DocuTechs, we knew we had the best-engineered digital printers in the business," says Stone. "What we lacked, after making some trial-and-error investments, was equally reliable equipment to finish the job."