2011 Hall of Fame: Ken Kaufman - From Publisher to Printer

Truth be known, he knew very little about the profession when he opened Newsletter Services (NSI) in 1971, but was astute to surround himself with skilled craftsmen. Forty years later, Kaufman more than knows his way around a shop floor, where he can be frequently found.

"I'm not a micromanager. I expect people to do their jobs, so I'm not going to be on their tails all of the time," he says. "Unless they let me down, I let my managers manage. I give them their leeway. Also, I do make it a point to go out at least twice a day and talk to our employees, talk about their problems and what's going on in their lives."