COURIER CORP. -- Textbook Example

"You can't find very many people who have sold their businesses and, seven years later, are still with the company," Gary Gluckow stresses. "We opted for Courier because the company cultures are the same—we're both very customer service and employee oriented. Turnover at Book-mart is extremely low. Many workers have been here for more than 20 years, and it's the same at Courier. It's like a family business and Jim Conway sets the tone for the whole company. He's so dynamic and energetic; everyone loves working for him."