COURIER CORP. -- Textbook Example

"One of our greatest advantages is that we're solely focused on three major book markets," Conway adds. "All we do is books, not periodicals or commercial work. Our publishing clients really appreciate that strong market focus."

The introduction of FastPath last year underscored the company's dedication to dramatically reducing product turnaround times via a streamlined, problem-sleuthing Web tool for file transfers. Its three components—Status Check, File Check and Proof Check—have removed an abundance of front-end headaches for the publisher and made product delivery easier for the printer, according to Steve Franzino, vice president of technology.