COURIER CORP. -- Textbook Example

"Many of today's newer print buyers want to monitor the status of their jobs via the Web," explains Franzino. "They want to access information online, which helps them get through the manufacturing process."

File Check is an online, inter-active preflight validation tool that ensures file compliance by matching files against Courier's "Right From the Start" manufacturing specifications publication. Customers get immediate feedback on whether each file has passed or failed. If it has failed, it provides the client with the corrective measures for compliance. "In the past, the front end was always a bit leaky as far as compliance goes," Franzino admits.