Crossmark Graphics Praises Heidelberg’s Customer Service and Speedmaster XL 105; Wins New Lenticular Business

Technical support through Heidelberg’s expert team;

Direct Priority Access for quick answers when customers need them;

Remote Diagnostics for fast problem resolution; and

5,500 hours per year additional availability through the Global Expert Network 24/7.

Dobrzynski says his shop uses systemservice36plus to its full potential. He likes thathis Prinect CP2000 Center alerts his pressroom manager when to do the monthly, bimonthly and quarterly maintenance check-ups. He adds that a Heidelberg technician came out 10 months after the press was installed to ensure his shop was doing the maintenance correctly and that nothing was wearing on the press in the wrong way.