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Agfa is offering an interesting twist to its Galileo family of CTP devices, including the GalileoT thermal output machine. The Odyssey solution is intended to speed service response time for Agfa customers requiring diagnostic or upgrade support for the company's Galileo. The Odyssey remote customer support system allows service technicians to conduct upgrades and diagnostics over the network, thanks to a full-duplex audio and visual transmission with a portable video camera at the Galileo, providing a visual troubleshooting edge.
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