CTP Troubleshooting--Covering All Bases

"Without it, you're doomed. You can overcome anything with enough information. It's up to the vendor to supply info along with support," says Osborne. "The trick is to make sure there's enough info to make the decisions that keep us up to speed with the equipment."

Doug Brustad, director of prepress operations at Challenge Printing, in Eden Prairie, MN, also emphasizes the importance of vendor involvement—particularly in the area of training.