Data Management — Niches and Nightmares

Johnson & Quin has worked diligently toward reducing the pain and suffering brought about by the postal increases and standards changes. Henkel feels that many data management and mailing providers stumble over USPS requirements simply because they don’t appreciate the complexity.

Security, too, is a serious issue for Johnson & Quin. Henkel points out there are a number of requirements necessary for doing a financial services communication; ISO 27002 addresses data security and covers general security for financial applications. During 2007, Johnson & Quin spent $250,000 for physical security, staff training and data-related security. It’s an expense that can snowball if not held somewhat in check.