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Take full advantage of e-mail. That's your hold on advanced productivity. Get the e-mail address for the Chief Financial Officer, or the person in charge of paying bills—accounts payable. But don't rely solely on e-mail. There's no substitute for a phone call or even a personal visit, if local, or by the salesman, if remote. Don't be a wimp. Ask for the money. Make sure the customer knows how important money is to you and to the future relationship of your companies.
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