DeWeese--Little Things Mean a Lot

"Our owner would also complain about the customers being unreasonable and only buying printing based on price. We didn't hear that from the customers, though. I had several accounts who told me they would buy printing from the company at almost any price because of the service the CSRs provided.

"But," she added, "that wasn't the worst part. The worst part was that the owner and the salespeople took us for granted and were abusive to us. If they were having a bad day losing jobs on price or dealing with customer complaints that they created, they would yell at us. I just couldn't take it anymore."