DeWeese--Little Things Mean a Lot

"Everyone in my department received bonuses for our performance. We handled a sales increase of 40 percent without adding any new CSRs, and management felt we deserved a productivity bonus."

My fan stood and smiled at me. "Manaña Man, keep writing those columns and maybe owners like the one I had will catch on," she said. I noticed that she thanked Joe's counterman and tipped him 25 percent. A tip of that size is unheard of in Joe's Place.