DeWeese--Little Things Mean a Lot

If I could only remember that point...

Maybe, just maybe, it was that you salespeople, managers and owners ought to show more respect and more frequently acknowledge the folks—CSRs, receptionists, secretaries, accounting people, production people, and shipping and delivery people—who rub up against customers and prospects every day. Yep, that had to be it. Love the little people a little more, and they'll love your customers a lot more.