DeWese--Hats Off to Receptionists At Printing Companies

If you're a regular reader, you will remember that I created this recognition five years ago to honor the folks who greet your customers by phone and in person. They are the people who frequently create the first impressions that lead to new accounts. They are the people who deploy customer inquiries while jobs are in-house. They are also the people who can promptly track down an errant CSR somewhere deep in the bindery, and page him/her in order to speak to an important customer.