DeWese--Hats Off to Receptionists At Printing Companies

Herb continues, "And the second time you call, you need not identify yourself. She knows your voice because she pays attention the first time, something us big-shot managers should learn to do.

"When clients visit us for a press OK or other business, Grace makes it her business to find out what kind of Danish or doughnuts they like and you can be sure that the goodies will be waiting for our guests.