DeWese--Is Anybody Listening?

His principle contact with employees had been occasional staff meetings where he talked strategy, complained about his subordinates' lack of performance and threatened to replace everybody. Most of all, however, he complained about "disloyal" customers who were defecting to competitors. Joe Ray would say, "For all these years my dear daddy babied these people, bought them lunches, went to their damn weddings and funerals, and carried them past due on the books—and this is the loyalty they show his memory."