DeWese--Is Anybody Listening?

Let me dig into my Dysfunctional Printing Company file and see if I can't find an example of a CEO who doesn't listen. This one looks good. It dates back a few years and I'll change some of the numbers and the facts so you can't guess who it is. Matter-of-fact, I'll call the company Dysfunctional Litho; I'll call the CEO Joe Ray Smart.