DeWese--The Survey Results Are In!

There is nothing more challenging to a salesperson than to reactivate a lost account. Especially, if the lost account hates the ground your bosses walk on. When you reactivate a lost account, and you are king or queen of the world, your self-confidence will soar!

Question No. 4 went like this: "I will take my CSR to lunch and thank him/her at least [blank] times during 1999." The point of this question obviously was that it takes a team to sell a printing job and to keep a printing account. All too frequently the CSRs are ignored for their immense contribution to sales.