DeWese--The Survey Results Are In!

Once again, my readers scored big! They intend to buy lunch for their CSRs an average of eight times during 1999. I suspect they'd do it more often, but they know they will be too busy many days to even have lunch. Maybe they'll send in some box lunches.

We're up to No. 5. It read: "I will take overt action to thank the plant manager, press department, prepress, bindery and shipping departments at least [blank] times during 1999!" My readers are team players and are grateful to their co-workers. The average response was 32 times.