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That's one out of his base of approximately 500 users! And we're talking real production data from this system, not just info about chargeable hours. My strong suspicion, from talking to others, is that his experience is typical of other computer data services, accounting and otherwise.
We're just not ready for cyberspace. We don't even use what we already have. Trouble is that the monthly mumbo-jumbo of general ledger and cost accounting systems has made us cynics. We now have "left field so fouled up no one can play it," as Casey Stengel said. It's turned us away from using statistical data to make informed decisions.
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