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Aha! A light bulb flashes when we look at the result of that first QRA table. Seventy-five percent of "total contribution" from all jobs for the period came from the UQ—the upper quartile—didn't it? That's the usual result. What percentage came from the LQ, the lowest contributing group of jobs?
We've converted that job-cost data to a bit of decision support information, which we pass on to one of Peter Drucker's "Knowledge Workers," (KWs)—probably our CEO or chief marketing officer.
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