Dickeson--Join the Information Age

Second, our Knowledge Workers must be identified, trained, empowered and accountable. How do we do this? (If all this sounds too academic, perhaps you don't yet appreciate what is happening in other businesses. What do we do to bring you and me to the new millennium?)

Perhaps we start by using Lotus Notes and Domino, or similar products, to foster knowledge-sharing internally. Maybe we equip a few computers with CD and DVD ROM drives to tap into whatever training and multimedia interactive educational resources are available on those silver disks. Suppose we encourage Web browsing on the Internet to find materials and participate in industry chat sessions?