Dickeson--Lift, Pull and Other Dirty Words

There are some good ones available. In addition, provide some slack time and use it for maintenance tasks if it doesn't get filled by problems. Improve customer communications.

Give serious consideration to production standards that are "ranges" rather than some kind of average. It's much more realistic to say, "This form will require between five and seven hours of presstime," rather than an unrealistic "5.6 hours." Let your computer give you standard deviations. Those little motherboards are so happy when you let them do that!