Dickeson--Looking for Some Changes

I want flashing red, bold-faced numbers with noises to get my attention. If we're burning cash balance, give me flames and a siren. Assume I'm distracted. Seize me warmly by the throat and shake me until knowledge sets in.

When my laser printer is out of paper, it speaks to me. "Please check your paper," the nice lady says. Voice prompt. My phone answering machine says, "You have two messages." It's more difficult to ignore than a screen prompt. When someone hits "enter" to set a price for a job, I want a voice to say, "That account is 86 days past due. Please press '1' if you wish to quote to this customer." If company policy mandates no credit extension when a customer is in arrears, then a specific individual is accountable for credit policy deviation and must be prepared to defend the variance.