Dickeson--Understanding Knowledge Workers

Both Peter Drucker, in his new book "Management Challenges for the 21st Century," and Jeff Papows, in "Enterprise.com," speak of "knowledge workers" as replacing blue- and white-collar workers of the past. Knowledge workers are the people in companies who make decisions. They have the "know how" and "know why" of the business acquired through training, or experience, or both. Their decisions translate to actions that establish the policy and competence of the operation. Knowledge workers receive information, assimilate it, decide what to do and execute decisions.