Dickeson--Understanding Knowledge Workers

Your second response may well be: "So what? Nothing's really changed by calling those people knowledge workers." Ah, but it has, as the world is now discovering in this new Age of Information. Knowledge workers are the driving force pushing productivity and growth. There is no other reasonable explanation. Mining, agriculture, manufacturing and technology are no longer the impelling economic factors. The World Wide Web, company intranets and supplier-linked extranets are utilities of instant information.