Dickeson--Understanding Knowledge Workers

The world of the knowledge worker is now an ever-expanding universe. This is why Drucker and Papows seek to shift our concentration to them. How are we to enable our own knowledge workers to process expanding information?

Shifting Our Vision
Our challenge in printing is to shift our management vision. We must put productivity increase (by new hardware) and technology on the back burner, and reserve the front burner for our knowledge workers. But, what information and formats are required for them to assimilate that information into decisions and action? Balance sheets and chargeable hours won't serve them now, if they ever did.