Dickeson--Warm Fuzzies vs. Cold Pricklies

If you can do it, you'll be able to tell the digits to "Have a bad day. Your call is not important to us. Press three and get lost!"

—Roger V. Dickeson

About the Author
Roger Dickeson is a printing productivity consultant based in Tucson, AZ. He can be reached by e-mail at Roger@prem-associates.com, by fax (520) 903-2295, or on the Web at http://www.prem-associates.com.