In addition to the product development activities, we also have completely restructured our organization to focus our efforts on those activities our customers value, through a process orientation that has been proven in other industries. A specific example of that is Didde's highly recognized customer service organization, with factory-trained service engineers around the country available to provide "bumper-to-bumper" support throughout the installation and warranty periods. We also are offering preventive maintenance programs to our customers throughout the life of their presses. These mechanical, electrical and applications capabilities make us unique in being able to help our customers optimize the return they achieve from their investments.
- People:
- David Thompson
- Places:
- Emporia, KS
- Kansas