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More than 15 percent of the prospects who received a personalized brochure reportedly signed a contract within seven weeks—a success rate 2.9 times greater than the 5.4 percent response rate for recipients of the standard brochure. (www.iiw.de/Schwerpunkte/VIP/vip.html)

HUDSON, NH—Presstek Inc. has expanded its customer service organization by opening a new demonstration and training center for its direct imaging (DI) products. The center features Presstek-enabled Xerox DI presses, Dimension CTP systems and a conventional press utilizing Anthem thermal plates. The new 50,000-square-foot facility also houses the company's executive offices. (www.presstek.com)