DIGITAL digest 5-01

Pulling no punches, Mulcahy admitted that Xerox's image has faltered. "Many people around the world are concerned about what has happened at Xerox and whether we can turn things around. I understand those concerns."

Still, while conceding that Xerox has had a bumpy ride lately, Mulcahy affirms that Xerox is here to stay and is in the process of changing its strategy to compete better. "The new Xerox is still focused on the document, but differentiated in new ways through color, solutions and services," she reveals.