Wilen Group: Big Data, Bigger Profits

"We pride ourselves on being agile and nimble, being responsive to client needs and acting fast," Wilen says. "We're always accessible. We realize our clients can go elsewhere, so we have to work that much harder to make them happier and to keep them from wanting to go anywhere else.

"As business changes, we've constantly had to reinvent ourselves," he adds. "Change is really embedded in our DNA and our culture. We're different from who we were five to seven years ago. That nimbleness and agility is something that other commercial legacy printers can't match, because we're always evolving and investing in new equipment."