DME HOLDINGS — IN A FULL COURT PRESS

“I have a lot more confidence in American workers than in their overseas counterparts,” Panaggio comments. “Companies are slighting themselves when they try to save a few dollars per hour on phone center work. It tells customers how much you really think they’re worth.

“We do a lot of internal staff development and instill a culture within all of our operations. I can’t develop that culture in India, only here in Florida,” he points out.