DME HOLDINGS — IN A FULL COURT PRESS

The call center proved to be a case study for that philosophy. Since it was new to the business, DME hired a consultant to design its original call center and ended up with the standard, impersonal setup.

Panaggio decided to take over from there and design the second half of the call center to better fit the DME culture. That included breaking up the space with live plants—instead of manufactured dividers—to absorb sound and to give off oxygen. The individual work areas feature desks imported from Germany and ergonomic chairs.