Jürgen Rautert — The View from ‘Hei’ Above

PI: How does Heidelberg expect to improve its market share for service contracts on older equipment, and what is the profit potential of this additional business?

Rautert: We target to expand our offerings in the areas of Service, Parts and Consumables. In different countries we already achieve a market share of up to 75 percent in Service—measured on the base of our installed machines—and in other markets there is obviously growth potential. Due to the fact that the majority of new machines are already equipped with our industry-leading Systemservice 36 plus contract, we focus on equipment that is six years and older.