Jürgen Rautert — The View from ‘Hei’ Above

Recently we conducted a dedicated market research project for our Service business in order to better understand customer needs. The results showed that while service contracts are very important, our Service offering provides much more. For example, we also assist our clients to “optimize their productivity”; “train the operators”; and “optimize the material flow,” just to name a few. This can significantly help increase productivity in even a customer’s existing equipment.