E-TOOLS - Staying Connected

Moore's clients are notified via e-mail by Moore once their jobs have been approved. They can see whether a job is pending, finished or has been shipped. In addition, her clients also have the ability to track past jobs. "Customers really want the ability to go back and track their orders after the fact," she explains. "They want to know, 'When did I order that piece?' or 'Should I have ordered more than I did?' It helps with their budgets. They don't have to go back and pull their invoices. Instead, they can pull it up on the Web browser and track their printing. They have more control over their spending now, and can plan for the next year," Moore claims.