E-TOOLS - Staying Connected

Once up and running, Web-based job tracking can be an incredibly useful tool, but getting to that point does require commitment, cautions Moore."It's a new technology and you need to hang in there with your customers to get the kinks worked out. I know most people don't want to be the guinea pigs when it comes to new technology. But this is different. We wanted to be the first ones on the block with this; once everyone gets ahold of this, then there is nothing to differentiate ourselves. We are all printers laying ink on paper."