Eckhart & Co. -- Breaking Boundaries

When a project involves operations from multiple divisions, customers benefit by having those operations consolidated under one roof. Customer service administrators and other key personnel from each division meet every morning to keep current on all projects that move through multiple divisions.

Chris Eckhart offered the recent example of a ring binder that included a VHS tape holder. The binding division handled the collating, drilling and trimming for the text sheets, while the loose-leaf division performed the diecutting and UV coating of the index tabs. Meanwhile, the turned-edge division created the binder, built the VHS tape cavity and inserted the tapes, and inserted the text sheets into the finished binder. The binders were then shrink-wrapped and mailed.