EFI Collaborates with Customers to Build Future Products

The council meetings are open to all current EFI Web product customers. The first meeting, focused on PrinterSite users, took place in mid-June at EFI’s Pittsburgh office, with 50 companies in attendance, and the PrintSmith Site council meeting took place last week, with 20 companies attending.

“I was very impressed with how customer-focused the EFI organization is and the direct access we had to all the EFI people that are involved with making the web products better,” said Peter Oostland, director of customer service at Hemlock Printers Ltd. (Burnaby, British Columbia), an EFI PSI and PrinterSite Internal and PrinterSite Fulfillment user. “It’s the first time in my 30 years in the business that a printing software developer has asked for my input! The discussions about product direction were spirited, sometimes passionate. At the same time, we offered each other suggestions on solutions we developed in our own shops. A forum like this is really a win-win for our company, EFI and the industry in general.”