On the Road: Customer Interaction Takes Center Stage at EFI Connect

One of the more memorable moments during the fireside chat was near the end when Gecht tried to delve more into Landa's personal life and hobbies. Landa did recount his childhood and the entrepreneurial spirit of his father, but became uncomfortable as Gecht pressed him about what books he's read lately, what music he listens to and what movies Landa had seen. Gecht was left speechless when Landa quipped that he enjoyed a movie he saw in the 1970s called "Debbie Does Dallas." Landa's retort had the desired effect, as Gecht stopped asking personal questions and concluded the 1:1 interview with the audience in full laughter.